FAQs | Gaijinmall

Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;

If everything looks fine, click on the "Post Ad" button;

As soon as you're done with all these steps, your advert goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

That's all you need to do! Welcome to our great GaijinMall Family!

We also suggest you watch a short video guide for a better understanding

2. How to Buy Something on GaijinMall?

To fully enjoy shopping on GaijinMall, follow our simple guide below:

Search for the item

Use our search panel with filters and find what you need. We have millions of adverts, so you can choose exactly what you are looking for.

Contact a seller

You may chat on GaijinMall or call the seller via phone to confirm the availability of products or services, discuss some details or negotiate about the price.

Add item to the Cart

We check our sellers carefully, but it's always better to check twice, right? After you have confirmed with the seller about condition of the item, add the item to the cart and make payment. The seller will ship your order as quick as possible.

Leave your feedback about the seller

Feel free to share your experience with the seller: write your feedback on the seller's page. Always be fair when rating or writing review about a seller. Other buyers will thank you one day for your fairness reviews.

We also suggest you watch a short video guide for a better understanding

3. What are Promoted Adverts?

Promoted Adverts are specifically designed tools to help promote products and services to reach more people fast. These can be done by visiting My Advert Page to selecting your desired promotion plan and make payment.

As a result, you will sell all the goods and services much faster and get up to 10x more clients

To learn more about the types of Promote Services we offer, Please visit https://www.gaijinmall.com/advert_promotion

4. How much does it cost to Promote Adverts on GaijinMall?

We currently have few plans you choose to promote your adverts. To learn more about pricing please visit https://www.gaijinmall.com/advert_promotion

5. Does GaijinMall charge for Posting Advert?

You can post for free in many categories but some few categories are required payment during posting.

6. How do I receive Payment when my goods are sold?

You will receive your money when shipment and delivery is confirmed. We will pay the money into the banking information you provide to us.

7. What is required to receive a payment when goods are sold?

You are required to confirm your identity by submitting your My Number Card or a Valid ID card or Passport and your bank account information.

8. How much GaijinMall charge for sold items?

We charge 10% on every item sold on GaijinMall plus extra 220yen to transfer money into your account.

When you cancel your order after payment we charge another 220yen to process refund.

9. Why GaijinMall don't provide phone support for order and cancellation?

You are required to send us all the evidence in pictures or screenshots and all the details we may need to assist you, it's clear that we're able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times.

Note: If you need phone support for Promotion of Adverts enquiry, you may always request a call back with the"Manager's call" button in your Profile.

10. What can I do to sell better and faster on GaijinMall?

We've prepared a few pieces of advice to help you sell like a professional:

1. Pay attention to details

Take relevant pictures of your goods, write a clear, detailed description and fill out all the fields in your profile. These will help your customers learn more about you and your product.

2. Make your advert as risk-free as possible

Remember that people are afraid of sending prepayments so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

3. Stay in touch

Don't make potential buyers wait for your replies too long. Instead, be online always and check for new messages notification.

4. Pay attention to your ratings and Feedback

Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

5. Use Promote Adverts Services to get up to 10x more customers!

If you really need to sell something fast, Promote Adverts Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it! , If you want Promote your Adverts please sign in and visiting My Advert Page

To learn more about the different types of Promote Advert Services we offer, click below https://www.gaijinmall.com/advert_promotion

11. What is GaijinMall?

GaijinMall is an online marketplace where people can easily buy and sell, it is a market-like service that incorporates the desire of everyone to trade safely and secured. You can buy and sell online without even leaving your house. You can also find a job or order services that are close to you.

Basically, whatever you need is here on GaijinMall. Just type it in search :)

12. How to report illegal activity on GaijinMall?

If you see something suspicious on GaijinMall, please let us know about it by following the steps below:

1. Click on "Report Ad"

2. Select the reason for your suspicion:

3. Type in your comment with all the details that can help us understand the case better and click on the "Report Now" button.

Our Support Managers will consider your request shortly. If your report proves that we've faced a scam case, we will block such a seller immediately.

Thanks to your caution, the GaijinMall platform will be more secure for millions of users. Safety first!

13. Do you have any stores?

No, as we are not a shop. GaijinMall is the marketplace — here you can sell your stuff, buy goods from real people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.

14. Do you offer delivery?

Yes, the seller will use a comfortable and secured way to deliver your order when payment is confirmed by GaijinMall, we will immediately ask seller to ship your order. The seller will update you with tracking number when your order is shipped.

15. I've posted my advert but I can't find it on GaijinMall, Why?

At first, don't worry! If you've faced such a situation, we recommend:

1. Wait a bit while your ad is under review. It's quite possible that our moderators are checking your advert and it will appear in search results within a few hours.

2. Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we'll specify that as well.

Important! If you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

To check the statuses of all your aderts or make edits to them, sign in to your GaijinMall account and click on "My Adverts".

16. What happens after I click on "Post ad"?

After you fill in all the required fields and click on "Post Ad" your advert goes for review. Our moderators will check it carefully to ensure that it's in line with our rules and that all the fields are filled out correctly.

1. You will get a notification email when your advert is active. If something is wrong, we'll notify you about that and specify everything you should edit.

2. As soon as your advert passes the review it goes live on the platform. Before that moment, GaijinMall users won't be able to see it in search results.

3. You can always manage your adverts by signing in to your GaijinMall account and clicking on "My Adverts".

4. Even if your advert is live you can still edit it if needed. Please note that if you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

5. You can also edit or delete your advert any time you want. You just have to click on the "Delete Ad" button placed under the advert at My Adverts Page. Be sure to delete your adverts when your goods are sold. Buyers will appreciate that a lot ;)

6. Avoid publishing adverts with the same content. They will be considered duplicates and won’t go live on the platform.

17. Posting rules

1. Add a precise title for each advert;

2. Make sure you add a brief and clear description without any false information about your advert;

3. Every advert should contain unique images taken by you without any contact information or watermarks;

4. Make sure you choose an appropriate category for your advert. Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while job seekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your advert;

5. The prices of your items must correspond to the actual prices of similar products;

6. Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming messages calls always message back your customers once it's possible;

7. All posted products and services must be located in Japan;

8. All items and products must be legally permitted (you can check the list of our prohibited items);

9. Publish all items for sale separately. There is a rule: “1 advert = 1 item”;

10. Create different adverts. If the adverts are identical, we consider them duplicates and may reject them.

18. Tips for creating an effective advert

If you really want to create a great ad, we highly recommend you following the tips below:

1. Write your tittle clearly title and includes the name of the item you are selling. Try to make your title appealing and simple.

2. Set an appropriate price for your products or services so that the advert will approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.

3. The description of your product must be informative enough and must not contain any false information regarding your product or service.

4. Upload only unique and high-quality photos of your product or service taken by you and not downloaded from the Internet. The better photos you add, the more attractive your advert will look to the potential buyers and the more messages and calls you will receive.

5. Indicate correct contact details for the potential buyers/clients to be able to understand you easily. Try to respond all the incoming messages and calls.

6. Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers understand of all the information about you as a seller and the products you sell.

7. The better rating you have on GaijinMall, the more chances you get to attract a lot of buyers. Remember that it is important to build trust in your business. Your rating depends on the number of positive/negative feedback received from your previous customers.

8. Make your advert as risk-free as possible. Underline all dents, dirty, scratches, broken, problems and malfunctions about the products you are posting. This help buys to make a better decision about your product and build better understanding with your customers.

19. Prohibited items on GaijinMall

Users shall comply with all applicable laws, the Terms of Use, and all posted Platform rules and policies.

Here is a non-exhaustive list of goods and services promotion of which is prohibited on GaijinMall in Japan:

1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist.

2. Weapons

3. Restricted military/police items

4. Human organs

5. Illegal/pirated copies

6. Stolen property

7. Code grabbing and lock picking devices

8. Electronic equipment prohibited by the law

9. Sexually-oriented services

10. Loans, money transactions, Bit coin, various gift cards

11. Multi-level marketing, pyramid, and matrix programs

12. Network marketing and “Home Base Business” jobs

13. Products (goods or services) prohibited to sell by the law, in particular:

.Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods if they have not been authorized by Japan Food Safety Management Association (JFSM);

.Any goods, sale, distribution, or advertising of which is banned by Japan Food Safety Management Association (JFSM);

.Any goods, sale, distribution or advertising of which is prohibited by applicable law of Japan;

.Any goods that do not comply with standards and quality requirements imposed on such goods by applicable law of Japan;

14. Any products that are described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable law of Japan.

If you have noticed any adverts promoting prohibited items, please report them.

20. My advert has been declined. Why?

No worries, it can be fixed! Our moderators could decline your ad for several reasons:

1. You've tried to post a few items within one advert. Please post each item separately. We have a rule: 1 advert = 1 product or service.

2. You've posted nudity pictures or images containing contact details, watermarks, etc. Please, remove them and add real photos of the item you intend to sell.

3. You've set an irrelevant price. Make sure to carry out some investigation of market value and input a fair price for your product.

Make the required edits and click on the "Post ad" button. If everything is fine, your ad will be live within an hour or two.

21. Can I share adverts on Facebook, Twitter or WhatsApp?

Sure! It helps a lot to find more clients. If you want to share an advert on social media, follow these steps:

1. Sign in to your GaijinMall account;

2. Go to My adverts;

3. Click on the advert you want to share;

4. Scroll down you will see Facebook, Twitter, WhatsApp and Email icons;

5. Click on a particular icon to be able to share the link.

That's it! Now you know what to do to make all your friends on social networks know what you're selling!

22. How long will my adverts stay on GaijinMall?

Your adverts remain on the GaijinMall website up to 6months if it is on a promo plan but ordinary post advert runs for 1-3 months (since the date of the last renewal) before they are automatically deleted or until you decide to deactivate them. But Adverts that’s on Paid promo plan will stay up to 6 months until its promo Plans expired.

Please note that you can always update your advert if you haven't sold your item.

23. How can I protect myself from being scammed?

We listed a few general tips that can help you protect yourself from unscrupulous sellers:

1. Check Feedback

It helps to ensure the person is reliable. People who had experiences with particular sellers leave reviews to keep others informed of how deals went. Take a minute to check reviews before making a deal. Whatever experience you have had, other buyers will appreciate you sharing it with them. Remember to view the "Feedback" section whenever you have or plan to deal with a seller or service provider.

2. Avoid sending payments to the seller direct

Always use or check out system for payment for your safety. Please contact the seller an ask questions about the product's condition and confirm the availability of the products and services with the seller before making payment in GaijinMall

3. Check and confirm your order when received.

When your order is delivered quickly inspects the item and leaves a feedback about the seller.

4. Never give out your financial information that can be misused

Always use GaijinMall checkout when making payments. Be attentive and avoid scams and frauds such as fake payment services, fee requests, or requests to use money transfer services.

5. Use common sense

Please, avoid anything that appears too good to be true, such as unrealistically low prices or promises of quick money.

24. How can I be sure that I'll get what I requested?

We try to check our sellers carefully, but it's almost impossible to vouch for all of them. Expectations matter. That's why we strongly recommend you leave a feedback to help keep every seller in check. Review the product to ensure it's what you ordered and send a feedback.

25. What is ‘feedback’, and why is it important?

Feedback is a sort of review that every customer can leave after interacting with the seller. They exist to provide prospective buyers with additional information about the reliability of every particular vendor. Since GaijinMall is a marketplace where many sellers offer similar products, buyers can choose who to deal with based on product specifications and the seller's trust level.

You can find feedback about sellers when you open any advert from them. It’s located right under Add to Cart

26. How to find a job on GaijinMall?

There are a few ways how to find a job on GaijinMall. Try both to be sure you find your dream employer as soon as possible.

Search for job postings

1. Go to the "Jobs" section;

2. Filter available offers: specify your preferred salary range, type of job (full time, part-time, contract, or internship), and location if it's important;

Publish your CV

1. Click on the button SELL;

2. Choose category "Seeking Work CVs" and suitable subcategory (career field);

3. Complete all relevant information, such as job type, employment status, previous work experience, skills, etc.;

4. Double-check if everything is correct and click on the "Post Ad" button.

We hope you find your dream job soon!

27. How to find good candidates for jobs on GaijinMall?

There are a few ways how to find candidates on GaijinMall. Try both to be sure you hire your dream employee as soon as possible.

Search for CVs

1. Go to the "Seeking Work CVs" section;

2. Filter available CVs: specify job type, salary range, age, gender, or location — whatever you consider as essential criteria;

3. Check out potential candidates and contact the relevant ones via chat or phone.

Publish your job opening

1. Click on the button SELL;

2. Сhoose category "Jobs" and suitable subcategory (career field);

3. Complete all relevant information, such as company name, job type, responsibilities, required work experience, skills, etc.;

4. Double-check if everything is correct and click on the "Post Ad" button.

We hope you find your dream employees soon!

28. How to display my phone number?

To get verified as a real seller and gain trust from buyers. Displaying your business phone number can boost confident.

Go to "My Page" under profile Picture and select Display My Phone number and make Payment. Your Phone Number will be displayed for the paid days.

29. How much does the shipping company charge sellers?

The price of Shipping is determined by location and the size of items you are shipping.

For more information please visit websites of shipping companies.

For SAGAWA.

https://www2.sagawa-exp.co.jp/send/fare/input/

For KURONEKO YAMATO.

https://www.kuronekoyamato.co.jp/ytc/search/estimate/all_est.html

For YU-PACK.

https://www.post.japanpost.jp/service/you_pack/charge/ichiran.html

30. How to track my order.

You can track your order by visiting the shipping companies tracking site, type in your tracking number for the specified shipping company and click search.

For SAGAWA.

https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp

For KURONEKO YAMATO.

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

For YU-PACK.

https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

31. How long does it take to get my refund back once I cancel my transaction?

It will take up to 30 days to 60 days for the payment to appear in your bank account, especially when payment is made by credit card.

32. What are the different mode of payment supported in Gaijinmall?

Currently Gaijinmall supports Bank tranfers and Card Payments. If you select Bank Transfer mode, then Generate transfer invoice, it will have a list of all items you are paying for, at the bottom of the invoice, you will see the account official account number, after a successful transfer, click on "Payment unconfirmed" button, we will then receive the request and revert when we confirm the payment.

33. When will the money from GaijinMall Sales Proceeds be transferred?

Sales proceeds from GaijinMall are generally transferred to your registered account at the end of the month and on the 10th of the following month. The amount to be transferred is the amount obtained by subtracting three things from the sales proceeds: ``Sales fee'', and ``Transfer fee''. You can easily check your sales proceeds from my page.

34. How much is the fee for transferring money from GaijinMall to my bank?

If you wish to apply for a transfer, please complete the procedure from the app. The transfer fee is 200 yen. This fee will be charged each time, regardless of the financial institution or the amount applied. The maximum amount for transfer requests per business day is as follows.

35. How will the money I sell on GaijinMall be transferred?

The transfer will be made in the following steps:

The product sells
Ship the product
Update the shipping tracking number
On the GaijinMall transaction screen, press the "Notify the buyer that the item has been shipped" button then the Sales proceeds are recorded.
GaijinMall will start the payment process when the item is delivered.
The transfer amount for that month will be determined at the end of the month and will be paid on the 10th of the following month.

"Notify the buyer that the item has been shipped"

The transfer will be made in the following steps:

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